How White Labeled Mobile SIP Dialers Benefit Support Teams
Let’s start with a hypothetical situation: A US-based customer of a product company calls the support team to resolve an issue. Since the support team is based in another time zone and not available in the office, there are no agents at hand to answer the customer’s call. As the organization had positioned itself as a brand with a global footprint, that serviced clients across the world, the no-show of the support team negatively impacted its image and profits.
This lapse in customer service could have been avoided — by deploying a softphone or VoIP-powered mobile dialer solution.
In today’s digital world, providing users with a real-time communications system doesn’t just set enterprises apart from the competition; it keeps them in the competition. Softphones enable businesses to engage with customers in a personalized way, grow their audience, and drive sales.
White label softphone solutions offer an extra edge to enterprises by offering all the functionality and personal touches of a phone system that has been built from scratch, without incurring high costs and spending long hours on development and support. These solutions help businesses carve a unique identity for themselves by delivering the exceptional experiences that users seek from customer support teams.
Softphones are the future of business communication. These internet-powered solutions have all the functionality of a traditional desk phone, plus many time-saving benefits. They’re also flexible in terms of setup and adjustments. Also, VoIP mobile dialers operate entirely on the cloud, which makes them accessible from anywhere with an internet connection, making remote work possible with browser-based, mobile, and downloadable desktop phone applications.
Also, modern businesses today need branded solutions that build professionalism and reputation. White labeled softphones provide companies with enterprise-level communication solutions that are packed with the richest feature set and adapt to the needs of their business.
In this blog, we will understand how softphones help support teams provide seamless services to customers and why they are critical for providing glitch-free user experiences.
Why Softphones Are Critical for Support Teams
Professional communication has become critical for enterprises. In fact, 40% of customers say that they prefer talking to a real customer support agent over the phone to handle complicated issues like payment disputes. This is where VoIP mobile dialers are emerging as game-changers for customer support teams. They ensure call consistency, and they are reliable, secure, and agile. Besides, they allow your support team the flexibility to work from remote locations.
Customer support teams usually need to stay connected with many people, in order to address their concerns and resolve technical issues. If they are unable to solve an issue on their own, the support teams need to liaison with the company’s technical engineers or developers. This means an organization’s phone system should have the facility to enable three-way communication between all parties.
There are several free software solutions available that companies can deploy to facilitate multi-party communication. However, they come with the risk of compromising consumer data. Softphones, on the other hand, offer an encrypted and secure communication solution that provides complete privacy to the customer and company data. Besides, white labeled softphone solutions are owned by the company that uses them. Thus, all information remains confidential with the company.
How White labeled Softphones Enhance the Workflows of Customer Support Teams
As the modern business world continues to acclimatize to new developments in communication technologies, like BYOD (Bring Your Own Device), mobile VoIP, and unified communications (UC), enterprises are increasingly arming their customer support teams with all-encompassing UC solutions in order to help them gain a competitive edge.
