How to Ace Virtual Team Communication by VoIP Softphone App

Trello for example had 70% of its global staff working remotely back in 2018, and so did 100% of employees of Buffer. However, though a sizable global population of workers believes they can accomplish their jobs more efficiently, team communication between these virtual teams can often be a challenge.

Taking cognizance of the events that unfolded nearly 64% of organizations globally made a shift to virtual teamwork permanently. Though the pandemic may have accelerated the remote work and virtual team culture, many companies had already adapted to the virtual team and remote work policy way before.

Some of the most common virtual team communication challenges are:

  • Juggling between multiple channels of team communication
  • Lack of in-person interaction
  • Inability to walk up to a peer’s desk to resolve a doubt
  • No collaboration on a project

Staying connected in a virtual environment often means juggling between various apps, delays in team communication, missed deadlines, and more. So, what can an organization do to ensure seamless team communication among the members of its virtual team? Let’s begin with understanding:

  • Meaning of virtual team communication
  • Virtual team
  • Challenges of virtual teams
  • Ways to improve virtual team communication through VoIP app

Table of Contents

Understanding Virtual Team Communication

When people located in different locations communicate with each other over an audio or video call, chat, message, or email is referred to as virtual team communication. Today most organizations have remote teams and communicate with each other with the help of various team communication apps or tools.

#1. Video conference tools

One of the most sought after and a valuable virtual team communication tools, video conference enables organizations to conduct live meetings by sending audio and video between two endpoints. This is the closest one can get to an in-person meeting experience.

#2. Team chat apps

All of us use chat apps like WhatsApp or Telegram both in our personal as well as professional life. These apps have become an indispensable part of our day-to-day life. One can send an instant message to a colleague using these apps, a fitting option to ask questions and engage in friendly office banter.

#3. Project management platforms

Software such as Trello, Google drive, team workspace, and many others help organize, delegate, and manage all tasks related to any ongoing projects.

#4. Business VoIP Softphones

VoIP phone system and especially softphones are a boon for virtual teams and organizations alike. These are software that enables employees to make and receive calls, exchange messages, video conference, and share files and data over the internet.

The icing on the cake, it does not require additional hardware employees can connect to the office phone system using their computer or mobile. Employees do not need to use their personal numbers for business matters and organizations don’t have to invest in physical infrastructure.

#5. Email

A time-tested and most reliable tool in the virtual communication tech stack.

Effective virtual communication becomes even more important among virtual team members as it directly impacts productivity. When team members are able to communicate well, the response time is quick, which translates to meeting timelines, efficient utilization of time and resources, better customer relations, and higher productivity. Ineffective communication on the other hand leads to missed deadlines, and in many cases loss of business too.

Understanding Virtual Teams

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Maulik Shah

Maulik Shah

I like to read and write about VoIP, Softphones, Business Productivity, Work From Home Empowerment and much more.