How Much Does It Cost to Build a VoIP Softphone App

Businesses that want to stay competitive, provide seamless communication and collaboration opportunities to their employees, and deliver exceptional customer experiences, have moved past the limitations of desk phone systems — that come with expensive hardware and physical phone lines in tow.

Adopting VoIP-powered telephone systems has empowered enterprises to reduce their communication costs, while enabling their workforce to collaborate on the go or work from any location, without compromising on security or quality.

Riding on the latest advancements in IP technology, VoIP-powered communication technology like softphones has revolutionized the way people stay in touch. It marks the end of the hardware era, as softphone apps can run on your computer, tablet, or mobile phone, and act as fully functional phones that facilitate audio and video calling, messaging, and file sharing. A VoIP mobile dialer application, or softphone, is no longer an option for enterprises.

Since softphones have become the prime mode of business communication, many technology enterprises are contemplating going to the drawing board to figure how they can build a unique VoIP-enabled telephony solution that is tailor-made to fit their business needs. So what is the real cost, effort, and time involved in building a mobile application?

An average mobile application can take between 3 to 9 months to build. An app that is powered by VoIP is a different ball game altogether. It incorporates complex features that take time and effort to develop — even if you boast of a highly qualified development team working on the project. This is primarily because constructing a real-time communications platform with end-to-end encryption, cross-platform support, and high-quality audio and video capabilities are not like any basic coding job. It needs technical expertise and time.

In this blog, we will look at how an organization can undertake a project to build an in-house softphone application, what key features they will need to incorporate into a suitable and high-performing mobile dialer app, the resources they will need to bring on board, and the time and effort that will be involved in the process.

What it takes to Build a VoIP Softphone App

Building a VoIP mobile dialer that is secure, advanced, user-friendly, and empowers seamless communication and remote collaboration via smooth audio and video calling facilities and easy file transfer is a complicated — even costly — process. Such a VoIP phone must come loaded with premium features that will make it stand up to the demands and requirements of remote work and cater to the real-time communication needs of enterprises and their employees.

A mobile dialer app that is built to facilitate strong communication needs to fulfill certain parameters that are unlike other, regular applications. What are these parameters that you need to take into account?

• Seamless audio and video codecs: Softphones stand for high-quality communication. Whether you are a customer service executive talking to a client, a contact center agent handling an incoming customer call, or employees collaborating over a conference call, high-quality audio and video capabilities will boost productivity and help your customers build confidence in your services.
• Cutting-edge collaboration tools: VoIP mobile dialers make collaboration easy for employees and a critical and advanced feature of the application. To ensure that the application you build offers effective SMS and instant messaging, file transfers, and push notifications. Make sure that each feature gets individual and complete attention at the development stage.
• Security and end-to-end encryption: This is a key feature that will have to be developed on a war-footing. In these times of application hacking, cybersecurity risks, and the need for enterprises to keep their data secure, the security of your softphone is supreme. Building best-in-class security systems will protect your messages and files from being leaked.
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