Benefits of Softphone for Telecom Companies
The global telecom industry has been undergoing a seismic shift in the last few years. The technology that has driven this change is Voice over Internet Protocol or VoIP. VoIP-based mobile dialer phones — or Softphones — are an entirely new way to make voice and video calls. As this technology matured, its impact on the telecom sector has increased. Today, VoIP is the driving force behind many telecom majors and continues to grow in influence.
An important reason for the growth of VOIP technology is the increased global reach of businesses and changing working models. The gig economy is growing, and the changing nature of business requires organizations to retain the ability to communicate anywhere in the world at a minute’s notice.
A report by UK’s Ofcom suggests that “in the coming years’ broadband-based call services will become increasingly common, as PSTN is reaching the end of its life, becoming increasingly difficult and costly to maintain. Many major telecom providers are offering VoIP products delivered over broadband to their customers.”
How are VoIP-based mobile dialers changing the telecom industry?
A 2021 Global Market Insights estimates that the size of the VoIP market was over USD 30 billion in 2020, and is expected to grow at a CAGR of 15% from 2021 to 2027. Innovation by the VoIP industry, as well as improved internet connectivity, is driving this trend. Also, with over 80% of global organizations adopting Unified Communications, it is clear that softphones have a booming market.
In this blog, we will look at the VoIP mobile dialer technology and how it has metamorphosed the global telecommunication space.
- What is a Softphone or VoIP mobile dialer and how does it work?
- Why Softphones are a game changer for the telecom sector.
- Benefits that telecom companies can offer global enterprises through VoIP-based softphones.
- What advantages do telecom companies get by offering VoIP mobile dialers to enterprises?
- The future of a VoIP-powered telecom sector.
Softphone: What it is, How it Works, and its USP for telecom players
What is a Softphone or VoIP mobile dialer and how it works
Softphones are software-based dialers that can be used on any computing device. They are quick and easy to deploy as well as maintain, and system admins can implement and update VoIP software across all machines in one go. Since no new hardware installation is required, they’re cost-effective as well, with organizations needing to pay only licensing and service fees.
VoIP-enabled softphones are the new way of making voice calls — as it revolutionizes the way audio voice calls are transported. In traditional telephony, the sound was converted into electrical signals, which were then transmitted through a network of phone lines. This system is called a Public Switched Telephone Network (PSTN).
Voice calls work differently with VoIP. Now, the audio doesn’t get translated into electrical signals. Instead, it is converted into internet protocol (IP) data packets that are transported via the internet from one end of a call to the other. Softphone devices include computers, smartphones, or tablets. The software itself is provided by a dedicated VoIP or communication service provider.
Modern softphone applications have an accessible, user-friendly interface that users can navigate with ease. This means an organization’s entire workforce can make calls using their own devices while using simple and familiar dialing and calling experience.
Now that you know what a softphone is, let’s understand how it’s changing or impacting the telecom sector.
Why Softphones are a game-changer for the telecom sector
In an established commercial sector like telecom, not all new technologies capture the collective industry imagination like VoIP mobile dialers have done. Why has this new technology taken such a hold over the telecom sector?
The answer to this question can be found in the number of advantages VoIP offers over the older telephony method.
As VoIP technology gets more mature and better developed, its benefits outrun PSTN on a number of fronts.
Telecoms companies and carriers, then, have little choice but to adapt to VoIP. It’s what customers want, so it is what they must deliver. Also, it is not only customers who will benefit from a switch to VoIP dialers.
The seemingly unstoppable migration to VoIP is good news for telecoms firms, as there are several notable advantages for them too. Let’s look at some of these advantages:
- Cost
Making calls via VoIP is more cost effective than doing so via a PSTN. A VoIP mobile dialler doesn’t need expensive hardware installation or phone lines. It can be up and running in the time it takes to install the required software. Since geographical distance doesn’t matter in VoIP calls, long-distance calls don’t come at a premium.
- Portability
Modern organizations are no longer restricted to a single geography. Companies work out of multiple premises and even encourage remote working. VoIP telephony is in sync with this modern, mobile style of working.
- Unified communication
VoIP mobile dialer systems offer users more than just voice calls. They deliver Unified Communications as a Service. Voice calls, instant messaging, and video conferencing can happen through one system.
- Maintenance
The traditional PSTN relied on an aging infrastructure. Telecom companies often ended up providing services using outdated copper wire phone line networks. As these networks got older, the cost of maintaining them rose multiple folds.
Also, a physical network of phone lines is vulnerable to issues like weather or vandalism acts. VoIP-delivered services are much easier to maintain and fix.
