16 VoIP Softphone Statistics 2021: Market Share, Growth, Costs
As the world grows increasingly digitized, companies are switching to VoIP-enabled softphones for a more versatile and affordable solution to their unified communication needs. Not only do softphones improve an enterprise’s operating effectiveness, they also cut telecom costs, boost responsiveness, and yield greater profits. According to FinancesOnline, businesses can save $ 1,727 per month on mobile and long-distance calls using softphones.
When it comes to endpoints, businesses have a choice between softphones — that live on their computer desktop and draw from software solutions — or desk phones — the traditional telephony system we are all familiar with. While some phone system vendors are convinced that the days of the desk phone are drawing to an end, others believe that this legacy solution will continue to be a part of business environments for years.
A survey of more than 1,000 IT decision-makers by Frost and Sullivan found that, just like fax machines and typewriters, desk phones are headed towards becoming obsolete. The study found that half the respondents had already deployed softphones to provide telephony and unified communications (UC) services using desktop computers and mobile devices.
Deciding between deploying a desk phone or a softphone solution is a question that many enterprises face. In this blog, we’ll check out 10 statistics that make a compelling case for softphone use.
Phone calls without cables
The number of people using softphones has increased dramatically due to better quality of service, ease of use, and cost-effectiveness.
1. According to MarketResearchStore.com, the estimated global demand for the VoIP services market will be valued at $140 billion in 2021, with an anticipated CAGR growth of at least 9.1% between 2016 and 2021.
2. The number of VoIP residential subscribers in the US grew from 53.4 million in 2014 to 58 million by December 2016, as per Benzinga. Although the latest figures are yet to be released, as per the data company an estimated 60 million users have made the switch to softphones.
Unified communications and collaboration to drive businesses
The future of business communication is the unified model. The ongoing Covid-19 pandemic is a testimony to the changing conduct of business, pushing organizations of all sizes to adopt scalable, flexible, cloud-based digital technology solutions for unified communications and collaboration.
3. As per the statistics from International Data Corporation (IDC), the worldwide Unified Communications & Collaboration (UC&C) market grew 29.2% year over year and 7.1% quarter over quarter to $13.1 billion in the fourth quarter of 2020.
4. Further, in 2021 and beyond, IDC expects worldwide UC&C growth to be driven by customers with interest in video, collaboration, UCaaS, mobile applications, and digital transformation (DX) projects. Vendors and service providers operating in the segment saw phenomenal growth in the number of users who opted for these services.
Significant cost savings
5. As elaborated above, businesses can save $ 1,727 per month on mobile and long-distance calls using softphones. Those moving to other unified models of communication. including the cloud, also reported significant savings.
6. IT World estimates that switching to VoIP phone solutions translates to over 45% savings for businesses per month as compared to traditional phone services.
